Returns & Refunds

We want you to love your Paper & Brew experience.

Every Paper & Brew parcel is carefully selected, thoughtfully packed and prepared by hand. We truly hope you'll enjoy every part of your order.
 

If something isn't quite right, we're here to help.
 

Can I return my order?

Yes.

If you've changed your mind, you can return your order within 14 days of receiving it, provided that:

• The parcel is unopened or all items are unused.

• The book has not been read or damaged.

• The contents are returned in their original condition.
   

Once we've received and inspected your return, your refund will be processed to your original payment method.

Please note that return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
 

Because our Blind Date with a Book Boxes are personalised...

Many of our boxes are individually curated based on the preferences you provide.

For this reason, we cannot offer refunds simply because you didn't enjoy the book we selected or because the genre wasn't to your personal taste, provided we've selected it in line with the preferences you gave us.

Choosing a mystery book is part of the experience, and every selection is made with care.
 

Faulty, Damaged or Incorrect Items

If your parcel arrives damaged, contains the wrong item or something is missing, please contact us within 48 hours of delivery.

Where possible, please include photographs of the issue so we can resolve it quickly.

We'll always do our best to put things right as soon as possible.
 

Can I cancel my order?

Yes.

You may cancel your order before it has been dispatched.

As every parcel is prepared by hand, once your order has been packed or shipped, it may no longer be possible to cancel it.

If you're unsure whether your order has been dispatched, please contact us and we'll be happy to help.
 

Subscription Boxes

You can cancel your subscription at any time before your next billing date.

If payment has already been taken and your next box has begun being prepared, your cancellation will apply to the following renewal.

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Gift Orders

If your order was purchased as a gift, the same returns policy applies.

If you'd like to arrange a return, please contact us and we'll guide you through the process.
 

How to Arrange a Return

Please contact us before sending anything back.

We'll provide the return instructions and the appropriate return address.

This helps us process your refund as quickly as possible.
 

Refund Times

Once we've received your return and confirmed that it's eligible for a refund, please allow 5–10 working days for the refund to appear in your account.

The exact timing may vary depending on your payment provider.
 

Need Help?

If you have any questions about returns or refunds, we'd love to help.

Please visit our Contact Us page or send us an email, and we'll get back to you as soon as possible.
 

A Note From Us

Every Paper & Brew parcel is packed with genuine care, and we want every customer to have a wonderful experience.
 

If something hasn't gone as planned, please get in touch. We'll always do our best to find a fair solution.
 

Thank you for supporting our small business.